How to calculate net promoter score example with different angle
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The formula for nps would look something like this. How to calculate your net promoter score. It is the correlation between a customer’s advocacy (i.e.
Average net promoter score example
Rolling or averaged net promoter score calculation many companies use internal reports and metrics based on rolling or averaged 3 and 12 month nps scores. Promoters is the number of respondents classified as promoters ; For example, if you had 100 responses with 60 promoters (promoters = 60 per cent) and 20 detractors (detractors = 20 per cent) this formula would become: Get results from 6 engines at once
