How to work out net promoter score with no doubt
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It is often regarded as the holy grail score that drives an organization’s cx initiatives. Net promoter score calculation | free online nps® calculator. Calculate your nps® (net promoter score) calculating your nps score is as simple as tallying up your responses and subtracting the percentage of detractors from the percentage of promoters.
How to calculate nps in excel:
To calculate your net promoter score, subtract the percentage of detractors from the percentage of promoters. To get the percentage, take the group total and divide it by the total number of survey responses. Calculating the net promoter score is critical to gauge your customers’ satisfaction and loyalty. The net promoter score, or nps, is a new, important indicator of success.
